Help & FAQ
How to use pay.wiki, your account, the panel and the shop, with short answers to common questions.
Getting started
What is pay.wiki?
A free reference for online payments: payment methods, banks, currencies, countries, and the news that changes them. It is not a payment processor or a bank. See About.
Is it free?
Reading is free. Account features are free while they are in beta. If any feature becomes paid, we will tell you before anything changes, and nothing will be charged automatically.
Do I need an account?
Not to read. Accounts are for businesses: they unlock the Product growth panel, shop inquiries, flow requests, favourites, follows and saved layouts.
Your account
Who can create an account?
Anyone aged 18 or over who uses pay.wiki for their business or profession.
I didn't get the confirmation email.
Check your spam folder, then use "Resend" on the confirmation page. You can resend once a minute.
How do I reset my password?
Use Forgot password on the sign-in page.
How do I close my account?
Use the account deletion option in Account → Security, or email support@pay.wiki. We delete accounts within 10 working days. See GDPR.
How do I change my email address?
Email support@pay.wiki from your current address and tell us the new one.
How do I choose which emails I get?
In Account → Notifications. Product news is off unless you switch it on.
Product growth panel
What is the Product growth panel?
A market-by-market view of which payment methods and banks matter in the countries you sell to, and which methods would add the most reach.
What are Starter, Growth and Global?
Formats that set how many markets you can follow: 5, 50 or all. In Starter and Growth you can add markets up to the limit but not remove them. You can change their weights at any time.
How do I get access?
Apply from your Account. We review every application by hand.
Where do the figures come from?
From published sources, or calculated from them; every figure is labelled. See Data & methodology.
Shop and introductions
What does the shop do?
It builds an inquiry: you pick the payment methods, countries and currencies you need and send it to us. It is not a purchase. We reply within two business days.
Will you share my inquiry with providers?
Only if you tick "Introduce me to providers". We then suggest up to three by email and share your details only with the ones you confirm.
Do providers pay you?
A provider may pay us a commission if you sign with it. It does not affect rankings or entries. See How pay.wiki makes money.
Payment flows
How do I get payment flows?
Choose the methods on Flows and send a request. We email the files, usually within two business days, for the use you selected.
Data and contributions
How do I correct an entry?
Sign in and use "Suggest an edit" on the entry, or "Contribute" in the header. Both open an email to us. Please include a source.
What counts as a source?
Scheme documentation, regulator notices, central bank and bank publications, or reputable trade reporting with a stable link or document reference.
How current is the data?
It depends on the dataset. See Data & methodology.
Can I reuse pay.wiki data?
You can quote short extracts and individual figures with credit. Bulk or commercial reuse needs a licence. See section 5 of the Terms of service.
Privacy and cookies
What do you track?
We count visits without cookies. See the Cookie policy.
How do I get a copy of my data, or have it deleted?
See GDPR. We answer access requests within 5 working days.
Support
How do I reach you?
Use the contact form or email support@pay.wiki. Hours: Monday to Friday, 09:00–18:00 Yerevan time (AMT, UTC+4), except Armenian public holidays.
How quickly do you reply?
Within two business days. Partnership and integration questions can take longer if we need to involve a provider. Privacy requests follow the deadlines on GDPR.