Incident23 Aug 2026

Monzo runs customer payments on its backup bank during a four-hour outage

A platform fault on 19 August 2026 delayed Monzo payments for roughly four hours. The bank switched customers onto Monzo Stand-in, its separate backup platform, to keep card...

Monzo runs customer payments on its backup bank during a four-hour outage

What changed

A platform fault on 19 August 2026 delayed Monzo payments for roughly four hours. The bank switched customers onto Monzo Stand-in, its separate backup platform, to keep card payments and transfers running.

What merchants must do

None stated — verify against sources.